(This. TV Services not activated after suspension. tvtimes Posts: 9,276. My Virgin Media. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. Email. At the same time my Virgin fibre broadband stopped working. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Prior to this an appointment was made by Nige. Go to our service status page. eg4go to live chat to resolve issues and book engineer. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. If you charge me £25 for a wasted visit then I'll be charging you for my time at. 3. The salary starts at $101,613 per year and goes up to $188,289 per year for the. Account - Cable. Click the lower link (Share Live Graph) then click generate. . We've been asked not to post the number on the forum so I'll send you a PM with it. . This happned to me today. Reply. Joining in. Hi, My mum had an engineer visit as she had no signal message on her tv but when her next bill was taken by DD there was a £25 charge on it. @Anonymous User. I had scheduled someone to arrive at 4 p. So we waited in for the pre-arranged engineer to call between 4 and 7pm tonight and they didn’t turn up. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Loads more cancelled installs, loads more promises that its coming, loads of (pointless / nuisance) phone calls and we've finally passed a year from placing the order. Sorry to hear your phoneline is not working. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Plusnet charges £49. The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. A repull of the cable will be at the discretion of the technician. Could we please arrange an en. When I tried to call customer services they were useless. On the public pavement outside I believe the little CATV manhole (that I think Virgin use) has recently been tarmacked over when the Council. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. 1 Kudo. Speed. 22 along with broadband and TV. £5. 00 if you are not in for a booked appointment. Gaming Support. . Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. 99 for a new landline, but it’s free if you already have one. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. And the range for the position was between $75,000-$95,000. I ordered my home start setup kit approximately one month ago which arrived today. Kids were. My Virgin Media App. 3 weeks ago. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . That's only partly correct. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. Unlike BT and Sky, Virgin Media runs on its own cable network. Email. Browse Virgin Media Virgin Media. Please let us know if you have any further issues. Not a big issue but as my daughter had some online exams planned and had revision to do. Community FAQ Sign in. Phone line not working since upgrade. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. An engineer visited my home today to move router and tivo box. Phoned the next day (25th) - Turn off the hub, turn it back on again - turn it off at the wall, unplug the phone. Some kind of appointments will not be able to be changed due to the type of appointment they are for. Please look out for the purple envelope in the top right of your screen. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. We would like to show you a description here but the site won’t allow us. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. I hope this helps you. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. 30/1. 15 if we don’t turn up on the promised day of an. 12. > Connect to the Virgin Media TV service now. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin media cancel installation month after month. Still no option to book an Engineer. on 21-12-2022 14:10. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. I checked with him I had the tight cables and adaptor: he confirmed everything was ok. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. I ran all the automatic checks twice with no result, then called the helpline who told me to monitor the situation for 24 hours. 4. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. also modem has reset itself a couple of times . This has been booked for Tuesday however my services are now back up and working. set up and connections. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Options. Click on Your Appointments. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. You can be confident that we will do everything we can to ensure that it is put right. 2. I reset the hub after the update and since then I have had no home phone. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Networking and WiFi. I do not work for VM. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. 10-09-2022 17:45 - edited 10-09-2022 17:47. Engineer no show. Their service has stopped working and it is not fully fixed after two full working days. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. Hi I hope you can help. 08-02-2023 01:51 PM. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. They told me an engineer would visit on Thursday 2nd. and it turned out that you couldn’t change the amount later - perhaps different if we had gone. TiVo. He told me that I would have to enter my PCs IP address on my. OK, so, last night, internet went down, hub flashing green light, no internet. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. That is the date you start the compensation clock from. Hey, Did anyone else get Virgin Media turn up at your. My thinking now is that you bill the Neil Berkett £60. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. 0 Kudos. 3. All you have to do is call 151 confirm your name and address and tell them that. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. I have suffered financia. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Eh, that's exactly why I left Virgin media. Account - Mobile. > Network. Stream from Virgin Media. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi I ordered broadband, home phone and apple 4k TV about a month ago. If you don't mind, I will need to send you a private message to pass security. We initially had a message saying that our street was connected to the network and they were on track for installation (we're in Zone 3 London). PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. Felixkat. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Choose the best spot for your wifi hub. No confirmation received so just rang now and there is no record of the appointment. 08-02-2023 01:51 PM. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. he refused to give me his second name and by. Switched to Sky and they've been fine. 23-09-2022 16:29 - edited 23-09-2022 16:30. We would like to show you a description here but the site won’t allow us. on 25-11-2022 16:07. Chris. You might like to try giving full details here first to get some advice. I've booked for an engineer to come this afternoon. Even Virgin media business bend over backwards for you. Using your remote control Select Help & Settings on the Home screen. The do's and don'ts. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. I rang up to add an additional box to my account on 16th. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. 12. I placed an installation order on November 28th and went through the direct debit setup and installation date selection. , a Virgin engineer was scheduled (Thursday 12th Jan). . Average salaries for Virgin Media Software Engineer: $116,902. . unless you've spent the best part of a week trying. . . If you extended the cables yourself that could be the problem. Post a photo of the outside omnibox to allow VM to assess the damage. 2: Seeker. PO Box 4014. However after getting off the phone with her. On the day of activation, connect your new router to the master phone socket. Test your wireless connection. After the usual resets etc the system recommended an engineer visit which it booked for 1. . I was due to be installed today and the engineer has not turned up. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. I have been a loyal customer of Virgin's for 12 years. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't. @94_Hoppo wrote: Install router. But if the socket is there and you have the router, it should be straight forward to set up yourself. I have successfully charged them £20. If you are connected via Ethernet cable you may not see this option. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. We would like to show you a description here but the site won’t allow us. After waiting three weeks for an engineer appointment to fix the cable to my house - today - they haven't shown up. As the walls were recently painted,. Tv engineer charges. wait here and VM should sort something. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. 22/08/10 - 16:14 #5. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Go to solution. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. Test your wireless connection. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. This is a failed installation, call them up and get them to fix it. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Also, my order with Plusnet is "Unlimited Fibre Extra". Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. Engineer not turned up. tvtimes Posts: 9,276. Select “Settings” and press the “OK” button again. A complaint is in place, it will not be closed until compensation is settled. Hi I want to cancel the engineer visit on 5th November 0800-1300 to fix the problem with my phone extensions since Virgin switched to fibre phone line. 0 Kudos. QuickStart, set up and connections. This is the fourth day now and I decided to stay with Fibre and I signed up for an 18month new contract with Virgin. - remove the ethernet. There may also be a £9. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. I do not work for VM. 10. The engineer was meant to come between 8am and 1pm, but has not arrived yet. Next door but one had his full installation. TV. The broadband signal is weak and non existent in some rooms. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Here’s how much we’ll credit you for the following service issues: £9. My date for the service to start is December 24th. You can book a technician either by phoning customer support, or waiting for staff to reply here. Networking and WiFi. lovett wrote: ». Then the guys at the call centre ran. 3. They told me an engineer would visit. Broadband & phone. 18/10/07 - 13:56 #4. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. 01. . Monday afternoon between 12-4pm-. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Networking and WiFi. These are the telephone numbers for Virgin priority complaints line 01256752000. on 16-10-2022 19:44. But if the socket is there and you have the router, it should be straight forward to set up yourself. Prior to this an appointment was made by Nige. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. Here are some check points to make sure your phones are in good working order. in the mean time. So today I had virgin media installed in my home and when the engineer arrived and began work i went to make us both a coffee but found that we had ran out of milk (My wife was out at work) so I said to the engineer that I was going to nip to the local corner shop to get a pint of milk. Volt. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How to restart your equipment properly. Jowa21. If there isn't, there will be two steps. Hi, Today, at 4 p. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. Virgin did not turn up to collect boardband equipment. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. Status pages said no problems. So today I had a Virgin media engineer out to my house today to try and sort out the countless problems with my broadband. - Between 17:10-18:30 - 16x disconnects. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. Hey Virgin Media. I tried to text and explained I couldn't get. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. Virgin Media will charge you £10. Recently ordered a quick start kit but it is not working and need an engineer. Restart your equipment. As our Support Team has advised, if the engineer failed to attend without at least 24 hours notice of a cancellation, you may be eligible for a standard £30 compensation known as Guaranteed Standards of Performance (GSOP) payment. By calling 0800 064 3777. To view this please sign in to My Virgin Media here: My VM. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. TV on the go. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Please can the problem - 5187411. Reply. @Anonymous User. Hi Chez2681. Dan1983. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. The text asked me to reply CHANGE if I - 5338447. Thanks for reaching out to us and welcome to the Community Forums. You can book a technician either by phoning customer support, or waiting for staff to reply here. TV on the go. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. com/myvirginmedia. 1 Kudo. Previously with NTL, Virgin Net, Cabletel, Cable Online. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Volt. Virgin TV 360. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. Went on to murder two women. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. In September, whilst getting our kerb dropped the workmen cut through out virgin cable, there was no indication it was in this area and it wasn’t buried at a sufficient depth. I thought you couldn't have a 360 and a V6 running on the same account at the same time. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. . Earliest 4 days later on Saturday - 5223342. A master socket is the main socket for the phone line in your home, not an extension socket. We would like to show you a description here but the site won’t allow us. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. Engineer turned up to install inside the property. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. on 28-11-2022 20:27. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. Is ther. after 3 days an engineer turned did up, a line test and the service started working, 10 minutes later a different engineer turned and we told him it was working and so he went home. 2: A video input fault from the TiVo/V6. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. If they give you any grief, tell them to cancel it (You. Sorry to hear you are having issues setting up the Quickstart kit. Re: Engineer appointment is too far. Wifi not working after engineer visit. If everything is correct, click Confirm. No texts have arrived, I did check on my third attempt that they had my mobile number correct. Anot. The complete l. 0 Kudos. How do I get in touch with Virgin media? 0 Kudos Reply. Options. A virgin media engineer made a mess of my wall during installation. I told him that I wanted to connect my PC to my Virgin router via ethernet. . 17-08-2022 15:17 - edited 17-08-2022 15:37. No, should bi in an omnibus. Plusnet Menu Broadband Fibre broadband & phone. there is no live chat. Then, simply click Cancel next to your appointment details on. My internet was supposed to have been live on Tuesday, no engineer required. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. We would like to show you a description here but the site won’t allow us. . If a customer wishes to switch to a 360 box then that's an entirely different process, it's classed as a regrade and there would be a fee of £24. 29/06/07 - 15:54 #1. Options. I took the day off work especially as well. Explain what you need done - if an engineer visit is offered accept that. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Click Reschedule. . I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they will call to. I was skeptical about the cables coming from the box. This fixed it immediately. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. There are 10 types of people: those who understand. matt. Three recently had a 30-day 4G unlimited package for ~£20. Tudor. I had no phone call to say no one will turn up. Options. Repairs and servicing of Virgin Media equipment come at no extra cost. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. I was suppose to have a face-to-face interview. 00 for a broken appointment when they didn't show up. Plusnet charges £49. Free interview details posted anonymously by Virgin Media interview candidates. When I try to make an account online, it says 'opps we've run into a problem'. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have turned up. Check the condition of your phones. While out last week the engineer broke the TV unit which I'm still waiting on. Community; Volt. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. Cue several months of waiting. We would like to show you a description here but the site won’t allow us. Choose Settings. 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package.